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The health and safety of the passengers remain the cornerstone of PAL Group’s operations. With additional safeguards in place, the airline has announced these guidelines. 


expect to go through thermal scans before entering the ticketing offices, where social distancing measures will be strictly observed, aided by transparent barriers at the counters. PAL staff will be wearing masks and a “No Mask, No Entry” policy for all visitors will be enforced


Online check-in is mandatory, so are masks for all flights. Be at the airport at least four hours before international departures and three hours before domestic departures from airports in the Philippines. Only up to two kilograms are allowed from the original seven kilograms for carry-on while five kilograms have been added to each passenger’s free baggage allowance. Passengers may carry on board up to 10 100-milliliter bottles of sanitizers with up to 70 percent alcohol.


Thermal scans is now a standard operating procedure at airport entrances, so are 

social distancing protocols, which will be strictly monitored, at check-in counters. Sanitizers will be available. PAL airport staff will be in protective gear, such as masks and gloves.



A sanitizing floor mat will be in place at the lounge entrance. Social distancing at lounge seating areas will be enforced. Lounge staff will be in protective gear, such as masks and gloves. Sanitizers will be available. Meals will be served in sealed packaging and beverages on demand.


There will be constant and rigorous cabin cleaning and disinfection, as well as social distancing cabin seating options. The flight crew will be in full personal protective equipment. Meal or snack service has been simplified. HEPA filters have been installed to purify cabin air, which will be constantly refreshed to protect against viruses.


Face masks are required of all passengers, who will have to go through a sanitizing floor mat upon deplaning. Health forms distributed to passengers to document travel and health history. Sanitizers will be available. There will be periodic disinfection of baggage pushcart handles and strict onitoring of social distancing compliance

PAL is carrying out these measures to ensure that the fleet is in tip-top shape when the time comes for the airline to resume normal operations. These measures include the protection and preservation of aircraft while on ground in line with maintenance protocols and the thorough inspections on aircraft in line with the guidelines of Aircraft Engineering, Quality, and Safety teams.


PAL continues to carry out intensified disinfection procedures on its aircraft. After every flight, trained personnel utilize hi-grade eco-friendly disinfectants on all surfaces, in compliance with industry-recognized safety standards. 

Due to the government’s extension of the Luzon-wide Enhanced Community Quarantine (ECQ) period, all PAL international and domestic flights are cancelled up to May 15. 

The PAL Group continues to operate all-cargo flights to carry essential medical supplies into the country from the Asia-Pacific region, for shipment to various domestic points within the Philippines or to specific international points. 

The resumption of operations will be contingent on the duration of enhanced community quarantine in specific areas, the status of travel restrictions imposed by various governments, passenger travel demand, and the public health and safety situation in each of the countries that PAL serves.

For inquiries and rebooking requests, you may log on to, call hotline numbers (+63 2) 8855 8888 / toll-free 1-800- I -FLY -PAL. You may also submit your rebooking, travel voucher, and refund requests to the MyPALRequestHub by downloading the link myPAL/vip/url/request hub.

Source: Manila Bulletin (

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